Terms and Conditions – B2B

General Terms and Conditions (GTC) – B2B

Austrian CAX Services Status: February 6, 2026

0. Note on Language

Gender-specific terms in these GTC apply equally to all genders.

1. Provider / Contractual Partner

Austrian CAX Services Mittlerer Markt 5, A-3361 Aschbach Markt, Austria

Email: leopold.rott@austriancaxservcies.at

Phone: +43 664 88494443

VAT ID: (none at present)

Commercial Register Number: (none at present)

2. Scope of Application (B2B)

2.1 These GTC apply to all contracts for services provided by Austrian CAX Services (“Contractor”) to entrepreneurs within the meaning of the Austrian Commercial Code (UGB) (“Client”).

2.2 Deviating, conflicting, or supplementary terms of the Client shall not become part of the contract unless the Contractor expressly agrees to their validity in writing.

2.3 These GTC also apply to future services, provided they were known or made accessible to the Client at the latest upon conclusion of the contract.

3. Services / Scope of Performance

3.1 The Contractor provides services in the field of CAx/CAD, in particular:

• Siemens NX Installation & Upgrade (native)

• Configuration/Standardization (e.g., Customer Defaults, startup environments, templates, libraries)

• Support & Consulting (remote or on-site)

• Training (on-site/online, German/English; open classroom training and custom-tailored training)

3.2 The specific scope of services is derived from the offer, service description, appointment confirmation, or written agreement (email is sufficient).

3.3 Unless a specific work product (result) is explicitly agreed upon, the Contractor owes professional performance of the service, not a specific success.

4. Conclusion of Contract (Offer or Online Booking)

4.1 Offer: A contract is formed upon written acceptance of an offer (email is sufficient) or by written order and confirmation.

4.2 Online Booking: An online booking constitutes a binding offer by the Client. The contract is only formed upon written confirmation of the date/scope of service by the Contractor (e.g., via email).

4.3 The Contractor is entitled to reject bookings if organizational or professional reasons exist.

5. Cooperation Obligations of the Client

5.1 The Client shall provide all information, access, licenses, data, contact persons, and system requirements necessary for the performance of the service in a timely manner.

5.2 Delays or additional costs due to missing/delayed cooperation are not the responsibility of the Contractor and may be billed additionally based on effort.

6. Deadlines, Performance, and Acceptance

6.1 Deadlines are binding if confirmed in writing.

6.2 Remote services require a stable internet connection and necessary access on the Client's side.

6.3 If acceptance is agreed upon, the service is deemed accepted if the Client uses the service productively or does not notify the Contractor of significant defects in writing within 10 business days of delivery.

7. Remuneration (Hourly Rate / Fixed Fee), Expenses, and Payment

7.1 Remuneration is based on the agreement (hourly rate, daily rate, and/or fixed fee). Details are specified in the offer/confirmation.

7.2 All prices are net plus statutory value-added tax (if applicable).

7.3 Travel time, travel expenses, and out-of-pocket expenses (arrival, overnight stay, etc.) are charged according to the agreement or actual costs.

7.4 Invoices are due within 14 days of the invoice date without deduction, unless otherwise agreed.

7.5 In the event of late payment, statutory interest for B2B transactions shall apply; a formal reminder is not strictly required by law.

8. Cancellation / Rescheduling (Appointments & Training)

8.1 Customer-specific / On-site Training (In-house):

• Up to 10 calendar days before the date: free of charge.

• 9 to 5 calendar days before: 50% of the agreed fee.

• From 4 calendar days before or no-show: 100% of the agreed fee.

• Already incurred, non-refundable travel costs will be billed additionally.

8.2 Open Classroom Training (Participation by multiple companies):

• Cancellation by participant up to 10 calendar days before: free of charge.

• 9 to 5 calendar days: 50%.

• From 4 calendar days or no-show: 100%.

• Substitute participants are permitted if professionally qualified.

8.3 The Contractor reserves the right to postpone open classroom training if the minimum number of participants is not reached or for important reasons. Fees already paid will be refunded or credited upon request.

9. Documents, Templates, and IP Rights

9.1 Training materials, scripts, slides, checklists, templates, libraries, documentations, and other work results of the Contractor remain—unless otherwise agreed—the intellectual property of the Contractor.

9.2 The Client receives a simple, non-transferable right of use for internal purposes.

9.3 Transfer to third parties, publication, or reproduction outside of internal use requires prior written consent.

10. Confidentiality

10.1 Both parties commit to treating all non-public information as confidential.

10.2 This obligation continues for 3 years after the end of the contractual relationship, unless otherwise agreed.

11. Warranty / Defects

11.1 Statutory provisions shall apply.

11.2 Defects must be reported in writing without delay and documented in a traceable manner.

11.3 In the case of justified defects, the Contractor shall provide improvement/rectification within a reasonable period at his own discretion.

12. Liability

12.1 The Contractor is only liable for damages caused by intent or gross negligence. In cases of slight negligence, the Contractor is only liable for the breach of essential contractual obligations and limited to the typically foreseeable damage.

12.2 Liability for indirect damages, consequential damages, loss of production, lost profits, and loss of data is excluded—to the extent permitted by law.

12.3 The Contractor is not liable for disruptions/damages arising from the Client's sphere (e.g., inadequate system environment, lack of backups, faulty data, incorrect operation, third-party software/updates).

12.4 Limitations of liability do not apply where mandatory statutory provisions conflict.

13. Force Majeure

Events beyond control (e.g., power/network failures, official measures, strikes) entitle both parties to postpone performance for the duration of the disruption. Further claims are excluded to the extent permitted by law.

14. Data Protection

Personal data is processed in accordance with the privacy policy on the website. If necessary, a data processing agreement (DPA) will be concluded.

15. Final Provisions

15.1 Austrian law applies, excluding conflict of law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

15.2 The place of jurisdiction is—to the extent permitted by law—Amstetten, Austria, at the competent court.

15.3 Amendments and supplements must be in writing; email is sufficient unless mandatory formal requirements conflict.

15.4 Should individual provisions be or become invalid, the validity of the remaining provisions shall remain unaffected. An invalid provision shall be replaced by a regulation that comes closest to the economic purpose.